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During an April 10, 2026 trip to Columbus before the author's family moves in…
Brief
Author @homeservicebase reports that during a Columbus trip (post dated 2026-04-10) two separate home‑service firms levied a 3% card‑payment surcharge for garage‑door opener installation and radon mitigation. The author contrasts this with Austin, says their own business absorbs card costs, and suggests adding 3% to prices then discounting for cash/check to avoid surprise fees.
Why it matters
During an April 10, 2026 trip to Columbus before the author's family moves in May, two home‑service providers (garage door‑opener installation and radon mitigation) told the author a 3% surcharge would be added for card payments.
Key details
- The author says they never encountered this in Austin and that in their own business they absorb card fees as an expense instead of charging customers.
- They propose an alternative pricing tactic—raise listed prices by 3% and offer a 3% discount for cash/check—to avoid surprising customers and see this as an opportunity to provide higher‑quality customer service.